Frequently Asked Questions
Everything you need to know about our washable rugs and home accessories.
Are all Lorena Canals rugs machine-washable?
Yes, our cotton and woolable collections are specifically designed to be washed in a domestic washing machine. Please check the specific size and weight requirements for your machine before washing.
What is the typical shipping timeframe for my order?
Orders are generally processed within 24-48 hours. Domestic shipping typically takes 3-7 business days, while international delivery times vary depending on the destination country and customs processing.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unused, and with all tags attached to be eligible for a full refund.
Are your products safe for children and pets?
Absolutely. We use non-toxic dyes and natural fibers. Our products undergo rigorous testing and hold certifications like ISO 9001 and ISO 14001 to ensure the highest safety standards for your home.
How are the rugs handmade?
Each piece is handcrafted by skilled artisans in India using traditional techniques. Because they are handmade, every rug is unique, and small variations in shape or color are a hallmark of their artisanal nature.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer flexible financing options through Klarna and Afterpay in select regions.